![]() “I had someone on the phone who was trying to describe a guitar he had found,” Santrella said. ![]() That mindset clicked for Santrella when he first started with the company, working on front-line support. We don’t have to dig to find common ground, because it’s already there,” said Daniel Santrella, director of customer engagement for Reverb. “Every member of the customer engagement team is a musician and everyone who calls, emails, or chats with us plays music or wants to start, so we are automatically on the same page from the beginning of the interaction. Since 2013 the Chicago-based company has sought to make buying, selling, and learning about musical instruments easier for millions of musicians around the world, and in doing so Reverb discovered something that seems obvious in retrospect: to provide its customers with excellent service, it was essential to hire fellow players who understood the musician’s journey. Will that Ludwig Green Sparkle drum kit help me replicate John Bonham’s thunderous sound? What about that Rickenbacker bass and Marshall MBC410 cabinet-will they evoke Paul McCartney’s warm, round tone, or should I go with the Hofner 500/1 reissue combined with a Vox T-60 cabinet?Īnswering those questions fuels Reverb’s mission. eBay and their PayPal processing takes about 12-13%For musicians, attaining the perfect sound means embarking on a never-ending search for gear, a journey marked by a constantly shifting destination. If you aren’t a preferred seller I think reverb still takes less than 8%. As a preferred seller, reverb takes less than 8%. What are you talking about? I don’t think you could be more wrong. Sorry to be blunt, but someone needs to correct your misinformation that you set loose on the internet ![]() I sold them for over $300 and kept about $280. GC offered me $265 for the same cymbal and Sam ash offered $238. I think I kept about $360 or so - probably a few bucks more than what I would’ve done on reverb, but really about the same. I only use them for stuff I can’t sell or ship, which is usually acoustic drum sets.Ĭase in point, I just sold a Paiste 22” 602 ride outside of reverb for $412 all in - covered PayPal’s 3%, shipping & insurance. Guitar Center & Sam Ash are HORRIBLE and offer me about 40-50% of what they sell them for. You’re best avoiding music shops because they need to sell used gear at competitive prices (compete with us on reverb) and still profit from what it cost them to take it off your hands. ![]() eBay and their PayPal processing takes about 12-13% where you can get some good deals.Ĭlick to expand.What are you talking about? I don’t think you could be more wrong. That said, I still will try Reverb if the drum stores' offers are incredibly low.Īnd of course there are sites like this one, Vintage Drum Forum, etc. I know they'll offer less than I want, but with the bird-in-hand of actually making a deal (vs letting it sit on Reverb for months), the lower amount of money I receive may offset the time spent if I tried to sell everything via Reverb/Ebay. There are a few drum stores in my general area, and I plan on bringing some things there to sell or trade sometime soon. I've sold on each with success, though a few years ago I began to get tired of the time and effort of constant pictures/packaging/trips to UPS to sell some gear, often with larges fees taken out. I agree Reverb is specifically for musicians, but Ebay has a much broader reach. They did a "story" this week highlighting how Reverb/Ebay can take 15% or more from the final sale due to fees, bumps, taxes, etc. There's an instagram handle called "drums_for_sale" where individuals can buy and sell their gear.
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